Beer and Wine

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Secret Shopping


Dining Room
  • Act as a regular patron and order from menu:
    • Cocktail
    • Glass of Wine
    • Appetizer
    • Soup/Salad
    • Entrée
    • Dessert
    • Coffee
  • Observe attitude and efficiency of server,
  • Evaluate quality of food,
  • Determine whether correctly charged for all items ordered.
Bar
  • Act as a regular patron and order beverages from bar:
    • Beer
    • Cocktail
    • Non-Alcoholic Beverage
  • Determine attitude and efficiency of bartender,
  • Observe draft beer pouring techniques, i.e. all beer goes in glass; no excessive spillage,
  • Determine whether all beverages are recorded on Point of Sale (POS) system,
  • Ensure beverages prepared for Servers are only filled off chits printed from POS system.

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